8/21 Dental Office Front Desk Receptionist (West Dundee) - KMSP-TV

8/21 Dental Office Front Desk Receptionist (West Dundee)

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COMPANY: DentalOne Partners

When you build your career with a DentalOne Partners/DentalWorks affiliated practice, you become part of one of the most successful names in dentistry. We've built our company - and our reputation - by supporting the affiliated practices as they deliver truly outstanding patient care. We provide the practices with complete managerial, marketing and technical support so they can focus entirely on performing quality procedures. We know our success is driven by the talent and the commitment of people like you. Join one of the affiliated practices and help us continue to shape the future of Dentistry, one patient at a time.

Dental Office Front Desk Receptionist

Imagine building a career as a Patient Relations Coordinator where your entire focus is where it should be -- on the patient. If you share our commitment to providing the best possible care, you can share in a future that is brighter than ever. Our Patient Relations Coordinators primary responsibility is to contribute to the financial success of the practice by ensuring that patients are the number one priority from the time they enter the practice until the time they leave. By creating and maintaining positive relationships with patients, you will know and understand the business aspects necessary to provide patients with the best experience possible. Additional responsibilities will include:

Follow the New Patient Experience; make a positive first impression with patients both by phone and in person; answer phones "with a smile" within the first 3 rings; communicate with patients in a courteous manner while following the call and closing technique procedures according to marketing protocol.

Lead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patient.

Handle and/or direct patient questions and complaints; know when to escalate and forward to the Office Leader.

Coordinate patient scheduling and flow throughout the day by providing accurate appointment sheets and pulling files of scheduled patients; notify clinical staff of arrivals and needs; schedule appointments in accordance with guidelines based on nature of treatment; follow and track appointments due to no-shows, cancellations and late arrivals; call scheduled patients to confirm appointments.

Maintain a referral tracking program weekly to provide information on how the patient was referred to the practice if applicable by market.

Record all charges and payments to patient accounts; be able to complete and explain the Third Party Financing for patients.

Inform patients of the company's payment policy; follow payment policy by collecting payment from patient at time of service; assist patients in completing new patient health history forms; attach insurance to patient account in practice software if applicable.

Contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely if patient appointment is scheduled within 24 hours of appointment time


Minimum High School diploma or equivalent

1-2 years experience working in a professional environment with direct customer contact desired.

Strong interpersonal and relationship building skills; work well with others

Excellent written and verbal communication skills

Professionalism and professional image

Strong organization and planning skills; detail oriented

Ability to multi-task in a fast-paced environment

Computer proficiency and ability to learn new software

Conflict resolution and problem solving skills


At DentalOne Partners/DentalWorks and its affiliated doctors and practices, we view each and every team member as a valued asset. Because a company is only as healthy as the people who work for it, we are proud to offer one of the most generous benefits packages in the industry. The long list of perks includes:

Health insurance

Special discounts on dental services plus free cleanings, exams and x-rays for your entire immediate family

Health savings accounts

Basic life and accidental death & dismemberment insurance

Supplemental insurance offerings

401(k) savings plan

Compensation incentive and bonus programs

To Apply:

To respond to this opportunity, please go to:


Equal Opportunity Employer.

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