About Ropes & Gray:
Ropes & Gray is a leading global law firm with offices in Boston, Chicago, Hong Kong, London, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Tokyo, and Washington, DC.
Built on a foundation of over 140 years of dedication to forging strong client relationships, we represent interests across a broad spectrum of industries in corporate law and litigation matters. In addition, we offer counsel on labor and employment issues, tax and benefits, creditors' rights, and private client services. Our clients range in size from large to small companies and include financial institutions, government agencies, hospitals and health care organizations, colleges and universities, and families and individuals.
More than 1,000 lawyers and professionals strive to provide the highest-quality legal advice available. Our firm combines superior talent with a supportive environment where nothing gets in the way of solving our client's problems.
POSITION: Litigation Support Technician
Participates as a team member and assists attorneys, paralegals and litigation technology support professionals by providing a supportive role in the work required to support the firm's clients and litigation matters. This hands-on position requires basic facility with databases and computer technology used in all aspects of litigation technology support. Responsible for database maintenance, importing and exporting data, data manipulation and conversions, scanning paper documents, organizing case-related data on the network, performing quality control procedures, and maintaining media, data and production indices. This position reports to the Litigation Technology Supervisor or Manager and may be directed by the Litigation Technology Specialists, Litigation Support Senior Analysts and Litigation Support Analysts. Availability for overtime and flexibility for travel are required.
Provides hands-on technical support for case related tasks such as database creation and maintenance, imports images, data and transcripts into databases, searches data, exports data, reformats and converts data, designs forms and reports, runs e-discovery processes and assists with scanning, OCR and coding. Utilizes Relativity, Introspect, Concordance, LAW, Microsoft Access, Excel, Adobe, LiveNote, CaseMap, Outlook, Lotus Notes, Sanction, dtSearch, and text editing and conversion tools.
Follows established procedures to complete individual, team and department deliverables. Verifies data integrity. Complies with established standards for quality control and application use. Troubleshoots data files as needed and performs testing to ensure quality of data loads and exports. Troubleshoots database issues and works with the Litigation Technology Specialists, Litigation Support Senior Analysts, and Litigation Support Analysts to determine the most effective way to resolve database issues.
Assists with electronic document productions, including production of native or image files, burning CD/DVDs, and performing batch printing processes.
Maintains organized records of media, data and productions.
Provides one-on-one litigation technology assistance for routine questions such as locating and opening a database, editing records, basic searching, burning CDs, etc.
Complies with department and firm administrative procedures and policies.
Assists with department projects as needed and performs other work-related duties as assigned by a Litigation Technology Supervisor or Manager.
Responsible for working on client, firm and department related projects for 1600 hours per year with a minimum of 1500 hours billed to client-related work.
Able to maintain strict confidentiality of the firm's internal and personnel affairs.
Able to interact effectively and professionally with all levels of personnel, including attorneys, paralegals and technical support personnel.
Able to be a proactive self-starter.
Able to learn new skills as technology evolves.
Must pay attention to detail and be able to follow up and follow through.
Must be flexible in order to respond quickly and positively to shifting demands.
Able to work under tight deadlines and handle multiple, detailed tasks.
Must be team-oriented and able to share information and goals.
Displays professional appearance and conduct.
Able to work in a multi-office environment.
Able to work effectively in a culturally and educationally diverse environment.
Able to travel nationally and internationally, often on short notice.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
The successful candidate will have a bachelor's degree and prior office, information technology, or legal experience is a plus. The position will involve contact with lawyers and paralegals and require solid interpersonal, communication and technology skills. Microsoft Access or litigation support database experience preferred. The candidate must be a self-starter, highly organized and a team player. Knowledge of MS Access, Visual Basic, XML or SQL programming a plus.
Incumbent is expected to work the hours necessary to fulfill the responsibilities of the position. The above job description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Firm management reserves the right to amend and change responsibilities to meet business and organizational needs.