GM RECALL: Father of faulty ignition switch victim speaks out - KMSP-TV

GM RECALL: 'No amount of money brings our kids back'

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It's a recall 10 years in the making that involves 2.6 million cars and 13 deaths. A young woman from Minnesota is among the victims, and her father spoke with FOX 9 News about the ongoing response.

It's the faulty ignition switches that were installed in Chevrolet Cobalt models that have General Motors pledging to ensure drivers are safe. On Wednesday, GM's CEO was on Capitol Hill to say Cobalt owners can get free loaners and other incentives for their trouble -- but is it really that easy?

"No amount of money brings our kids back," Doug Weigel told Fox 9 News.

Although nothing can erase the pain of losing his daughter, Natasha, Weigel hopes the company will follow through on getting the cars off the road until they are fixed.

"This young girl was in Wisconsin," U.S. Sen. Amy Klobuchar said as she explained how Weigel's daughter's death was linked to the faulty ignition switch in her car.

Many consumers and politicians have been critical of GM's handling of the recall. On Wednesday, Klobuchar asked GM CEO Kathy Barra why the company continued to make cares when they knew the ignition switches were defective.

"Why did GM open numerous internal reviews but not elevated the issue to a formal investigation until 2011?" Klobuchar asked.

Barra's testimony -- or lack thereof -- only frustrated lawmakers since Barra failed to provide detailed answers to many questions by repeatedly citing the ongoing internal investigation.

"I don't have the complete facts to share with you today," Barra said.

"Well, that is incredibly frustrating to me that you wouldn't have a simple timeline of what happened once you got the knowledge," Sen. Claire McCaskill retorted.

Meanwhile, dealerships in Minnesota are struggling to get the parts to their customers. Many customers wind up on waiting lists while drivers line up for the loaner or rental vehicles Barra promised.

"The dealers are as caught off-guard as the customers are," Scott Lambert, of the Minnesota Auto Dealers Association, told Fox 9 News.

Lambert admitted Barra's testimony was painful to watch, but the biggest pain comes for customers like Nicole Weidinger, who was told by her dealership that it could take days to get paperwork approved for a rental car.

"They don't want to help," Weidinger said. "I got the feeling they didn't want to be bothered with it."

The recall is also taxing rental car companies who have pulled the affected vehicles from their fleets.

Additionally, several Fox 9 News viewers have tried calling GM at 1-800-22-01020 during business hours and got the ball moving, but many will still have to wait for parts, replacement vehicles, and answers.

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