3/18 Perm Associate Engineer (Oak Brook) - KMSP-TV

3/18 Perm Associate Engineer (Oak Brook)

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SWC Technology Partners in Oak Brook, IL is searching for full-time Associate Engineers / Service Desk Associates.

We are an IT Solutions Provider and a Microsoft Gold Partner, as well as one of Crain's Chicago Business' Best Places to Work 2012 and 2013. This is a full-time, permanent position that would be based in our Oak Brook office. We offer exceptional base salaries, bonus structures and phenomenal benefits (BCBSIL health insurance, dental, free on-site gym, quarterly massages, just to name a few).

Working on our Managed Services team this individual will monitor our central dashboard for alerts and warnings about the health of our customer's environments (including servers and networking equipment) and handle incoming desktop and system support inquiries.

The ideal candidate has a general understanding of system and network protocols, configurations, and operations, and can demonstrate experience completing complex core server and network infrastructure projects. Experience providing Level I and II support is also a plus. The ability to manage multiple tasks and quickly triage and resolve customer issues is required.

Responsibilities:

*Receive and document in-bound customer requests

*Monitor operations center dashboard for alerts and warnings

*Create tickets as a foundation for issue tracking & resolution

*Triage issues to determine appropriate escalation

*Attempt to resolve issues through client interaction and/or using remote support tools

*Identify appropriate solution point for hardware, software, and network issues

*Escalate as necessary and follow issue through to resolution

*Local travel may be required to provide on-site customer support of hardware, software, and networks

*Administer user privileges

*Special projects as assigned

*Provide on-call 24X7 support after business hours 1 week per month

Qualifications:

*Bachelor's degree in Computer Science or related field from an accredited university.

*2-5 years' experience supporting the Microsoft operating system environment and suite of products (Outlook, Word, Excel, PowerPoint, etc), and web/networked computing environments (Windows Server and Desktop, MS Exchange, Linux/UNIX etc.)

*Knowledge of overall system and network configurations to instruct users, isolate problems, install upgrades, perform maintenance work, and evaluate system usage and performance.

*Intermediate knowledge of network protocols, configurations, and operations

*Experience with service desk management tools

*Ability to troubleshoot issues, identify solutions, and appropriately escalate issues

*Knowledge of remote support tools and techniques

*Experience working in a structured support environment including managing support tickets, diagnostics, escalation routines, and issue resolution closure

*Ability to diplomatically interact and communicate with all levels of an organization

*Experience educating customers with current technologies

To apply, click HERE.

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