Netflix falls victim to phishing scam - KMSP-TV

FOX 5 I-Team

Netflix falls victim to phishing scam

Posted: Updated:
ATLANTA, Ga. -

If you are a Netflix customer, listen up: There could be a very new phishing scam greeting you when you try to log onto your account.   The videostreaming Web site is popular, so it's not a stretch that bad guys want in on the action.

The Better Business Bureau warns you need to be extra careful next time you log into your account.  Be on the look-out for unusual activity like pop ups because this is how you are lured in.   

The BBB says this might pop up: HERE'S A PHOTO OF THE NETFLIX POP-UP

It warns that your account has been suspended for unusual activity. But here's a twist:  You're asked to call a toll-free number to sort it out. This number is already not working, but it may change.  The BBB says after you call it the person who answers the phone says he's with Netflix support staff and warns that your account isn't working because your computer has been hacked.  They can tell, they say, and they'll gladly connect you with Microsoft support staff to fix it.   It's all a scam and Netflix has nothing to do with this whatsoever.

What happens next is not good.  Overseas strangers could now have access to your computer and while you're on the phone they're actively phishing around grabbing your personal information. Depending on what's stored on your computer, they may now be able to steal your identity. And, to add salt to the wound, they charge you several hundred dollars to fix the computer.   Of course, there is nothing to fix.

When the I-Team asked Netflix management for a comment or advice on how to handle this, we got "No comment."

So, we have some blanket advice for handling this if you are taken.  You'll need to dispute the charges with your credit card provider and do what it takes to protect your identity like changing your password.

And, as always with phishing scams, if you do want to check out whether the information you've been emailed is true, don't click on the link provided.  Go outside the email, pull up the official Web site that you've personally typed in and log in there.

For more information, check out these links:

Better Business Bureau Warning

Security Expert Engages Scammers

  • I-Team Story ArchiveMore>>

  • Good Day Atlanta

    Teaching your kids the value of money

    Teaching your kids the value of money

    Monday, September 15 2014 11:22 AM EDT2014-09-15 15:22:34 GMT
    We've all been tempted to buy that extra toy, or give those extra few dollars to our kids to buy something on impulse...but are those the best habits to pass along?
    We've all been tempted to buy that extra toy, or give those extra few dollars to our kids to buy something on impulse...but are those the best habits to pass along?
  • GA Lottery targets shadow winners

    GA Lottery targets shadow winners

    Sunday, September 14 2014 5:30 PM EDT2014-09-14 21:30:57 GMT
    The Georgia Lottery tells the Fox 5 I-Team it's launching a full-scale effort to crack down on so-called "shadow winners.
    The Georgia Lottery tells the Fox 5 I-Team it's launching a full-scale effort to crack down on so-called "shadow winners.
  • Graphic video of Forsyth Co. Courthouse shootout

    Graphic video of Forsyth Co. Courthouse shootout

    Thursday, September 11 2014 4:43 PM EDT2014-09-11 20:43:06 GMT
    FOX 5 has an extended clip of the dramatic shootout at the Forsyth County Courthouse.
    FOX 5 has an extended clip of the dramatic shootout at the Forsyth County Courthouse in June.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

Powered by WorldNow

KMSP-TV
11358 Viking Drive
Eden Prairie, MN 55344

Phone: (952) 944-9999
Fax: (952) 942-0455

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices