2/13 Customer Service Representative (Bensenville) - KMSP-TV

2/13 Customer Service Representative (Bensenville)

Posted: Updated:

CPT Network Solutions, Inc.

1062 Thorndale Avenue

Bensenville, IL 60106

 

Job Description

Title: Customer Service Representative

FSLA Status: Exempt (Salary)

Department: Service

Reports to: Service Manager

Full time: Scheduled hours may vary

 

Primary Purpose/Position Summary: The Help Desk Associate's primary responsibility is to provide immediate customer service through company supported computer applications and platforms as well as troubleshoot problems and advise on the appropriate action.

Expectations for all CPT Network Solutions, Inc. Employees: To support the company's mission of providing the very best in service to our customers while creating a positive work environment which is supportive of fellow employees.

 

Job Responsibilities:

  • Flexible schedule as determined to meet company need
  • Respond to requests for first level technical assistance via phone or electronically
  • Diagnose and resolve telephony hardware issues
  • Research questions using available resources
  • Follow standard help desk interactions
  • Log all help desk interactions following CPT procedures
  • Redirect problems to appropriate resources
  • Identify and escalate situations requiring urgent attention following CPT procedures
  • Track and route problems/requests or document resolutions following CPT procedures
  • Stay current with system information, changes and updates
  • Enhance CPT's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • All other duties as requested, delegated or assigned

 

Competencies: (required knowledge, skills, abilities)

  • Good verbal and written communication skills
  • Customer service skills, professionalism
  • Advanced computer skills, data base office
  • Adaptability and ability to handle stressful situations
  • Problem analysis/problem solving skills
  • Strong attention to detail
  • Self-directed
  • Ability to multi-task

 

View this listing here: http://chicago.craigslist.org/wcl/csr/4321952931.html

Follow Us!

  • Job of the Day: Chicago-Area OpeningsMore>>

  • 7/31 Technical Marketing Manager, MFG Core Solutions (Chicago)

    7/31 Technical Marketing Manager, MFG Core Solutions (Chicago)

    Thursday, July 31 2014 1:00 AM EDT2014-07-31 05:00:11 GMT
    Autodesk is looking to hire a Technical Marketing Manager, who will provide technical marketing content to support the overall marketing objectives of the Autodesk Manufacturing Industry Marketing team.
    Autodesk is looking to hire a Technical Marketing Manager, who will provide technical marketing content to support the overall marketing objectives of the Autodesk Manufacturing Industry Marketing team.
  • 7/30 Shift Manager (Woodridge)

    7/30 Shift Manager (Woodridge)

    Wednesday, July 30 2014 1:00 AM EDT2014-07-30 05:00:12 GMT

    Noodles & Company is looking for a Shift Manager who thrives in a restaurant setting and is looking to ultimately take their career to the next level in management.

    Noodles & Company is looking for a Shift Manager who thrives in a restaurant setting and is looking to ultimately take their career to the next level in management.


  • 7/29 Restaurant Cashier (Schaumburg)

    7/29 Restaurant Cashier (Schaumburg)

    Tuesday, July 29 2014 1:00 AM EDT2014-07-29 05:00:15 GMT

    Nordstrom is a fashion specialty retailer that also operates competitively excellent restaurants and specialty coffee bars in our stores. We are looking for talented restaurant cashiers to contribute top tier performances in the food and beverage arena.

    Nordstrom is a fashion specialty retailer that also operates competitively excellent restaurants and specialty coffee bars in our stores. We are looking for talented restaurant cashiers to contribute top tier performances in the food and beverage arena.

Powered by WorldNow

KMSP-TV
11358 Viking Drive
Eden Prairie, MN 55344

Phone: (952) 944-9999
Fax: (952) 942-0455

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices