MNsure offers navigation tips for website errors - KMSP-TV

MNsure offers navigation tips for website errors

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Minnesotans have until Dec. 31 to select a health plan on, and while there are still known issues with consumers registering, MNsure offered a list of helpful tips to help navigate the enrolment process on Monday. 

"The majority of MNsure users are able to sign up and enroll for a health plan on, but a significant number of people have run into problems with the web site," said MNsure Interim CEO Scott Leitz. "Some of the problems people are facing are due to software issues that we are actively working on and will be resolving in the near future, but some of the issues can be resolved at the consumer level by following these tips."

Recommended Browsers:

Firefox, Google Chrome and Internet Explorer 9. (Make sure the browser you are using is not outdated).

NOTE: Firefox users can download the Lazarus add-on to save their form entry data in case of a page error.

Cell Phones and Tablets:

The application does not work with either. Consumers must use a PC or laptop.

MNsure also released a list of the most common errors users encounter and potential work-arounds to solve the problem while IT staff continues to iron out the glitches.

Internal Server Error:

Clear history/cache, or change browser.

400 or 500 Unhandled Service Exception Error:

Clear history/cache, change browser. If error is received at Summary Screen, go back to home page to start a new application.

Unhandled User Error:

Cannot use browser back arrow button while completing the application- use the MNsure home button on the application page.

Page Size- Can't see Continue/Next button or Payment button:

Page is too big. Park your cursor on blank area of page, hit tab, maybe twice, page will move down. Or hit Control hyphen, CTRL (-), on the keyboard to minimize page.

Save & Exit Button:

Select the Save & Exit button to save information entered and go back later to complete application.

Creating an Account:

Address/phone field:

Do not include abbreviations for addresses, e.g. 34 East 4th Street. For phone numbers, follow the format (XXX){nospace}xxx-xxxx.

Creating User Login ID:

Can be from 1-20 characters long and may only include alphanumeric characters (a-z, A-Z, 0-9)

Creating a Password:

Password must include 8 characters of letters, numbers and special characters.

Password must include at least 1 numeric character.

Password must include at least 1 uppercase and at least 1 lowercase letter.

Password must include at least 1 special character from the following list:

!"#$%&'(),.:=?@ or space character

Recently used passwords cannot be reused.

Shared Secret:

Minimum of 4 characters

According to MNsure, the application and enrollment functions on their web site are available between 6 a.m. and midnight every day. The MNsure Contact Center is open Monday through Friday from 7:30 a.m.- 8 p.m. and Saturday and Sunday from 9 a.m.- 4:30 p.m.

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11358 Viking Drive
Eden Prairie, MN 55344

Phone: (952) 944-9999
Fax: (952) 942-0455

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