"Our customer research and direct feedback tell us that our frequent flyers believe voice calls in the cabin would be a disruption to the travel experience," Delta said in a statement. "In fact, a clear majority of customers who responded to a 2012 survey said they felt the ability to make voice calls onboard would detract from - not enhance - their experience. Delta employees, particularly our in-flight crews, have told us definitively that they are not in favor of voice calls onboard."
The voice call proposal comes weeks after the FAA lifted its ban on using personal electronic devices such as iPads and Kindles below 10,000 feet, saying they don't interfere with cockpit instruments. Delta was the first airline to file its plan with the FAA allowing the expanded use of personal electronics.
"Even as technology advances and as regulations are changed, we will not only consider what we can do, but as importantly we will also consider what is right for our customers and our employees," Delta said.