Online retailer fines couple for negative review - KMSP-TV

Online retailer fines couple for negative review

Posted: Updated:
NEW YORK (MYFOXNY) -

A Utah couple faces a $3,500 fine and a tarnished credit rating after posting a negative review of an online retailer.

It all started in 2008 when John Palmer tried to buy his wife a Christmas gift from KlearGear.com. When KlearGear.com did not deliver the desk ornament and the site canceled the small transaction, Jen Palmer wrote an unflattering review on RipoffReport.com.

Nothing happened until 2012 when the site contacted the Palmers and demanded the $3,500 because of a non-disparagement clause that it said were included in the site's Terms of Use.

A consumer group that is fighting for the Palmers says that clause was actually not even on the website in 2008 and even if it had been, John Palmer did not write the negative review.

The Palmers refused to pay the fine so KlearGear.com reported the non-payment to at least one credit reporting agency. When the Palmers disputed that debt with credit reporting agencies, KlearGear.com continued to maintain that the debt was owed and also demanded payment of a $50 Dispute Fee.

The family claims that they were then denied credit for a new furnace when their old one broke. They also say they had difficulty getting a lender for a car loan in December of 2012 because of the negative report on John Palmer's credit. They say they were even denied a new credit card.

Public Citizen is the consumer group fighting on behalf of the Palmers. It is asking the company contact the credit agencies and any debt collectors related to the matter to report that they were "in error" and pay the Palmers $75,000 for their troubles. It also wants KlearGear.com to agree to not include a "non-disparagement" clause in its Terms of Use. The group says that if the company does not agree to those terms by Dec. 16, 2013, it will sue and ask for punitive damages.

KlearGear.com has not commented on the potential suit.

  • Your MoneyMore>>

  • Heartbleed: Android devices may be vulnerable

    Heartbleed: Android devices may be vulnerable

    Tuesday, April 15 2014 10:14 PM EDT2014-04-16 02:14:46 GMT
    If you've heard about the Heartbleed bug, maybe you've already changed all your passwords and online security information. But Android users may still be at risk. Lance Ulanoff, senior editor of the online tech site Mashable, explains: "For the most part, Heartbleed has really been about the services that you access, and not local devices so the encryption on the device may have the same vulnerability."
    If you've heard about the Heartbleed bug, maybe you've already changed all your passwords and online security information. But Android users may still be at risk. Lance Ulanoff, senior editor of the online tech site Mashable, explains: "For the most part, Heartbleed has really been about the services that you access, and not local devices so the encryption on the device may have the same vulnerability."
  • Connecticut casinos post March slot revenue drop

    Connecticut casinos post March slot revenue drop

    Tuesday, April 15 2014 9:34 PM EDT2014-04-16 01:34:00 GMT
    Connecticut's Indian-run casinos say slot machine revenue fell sharply in March, with Foxwoods Resort Casino citing an "ultra-competitive" market. Foxwoods reported Tuesday that the share of wagers, known as revenue, was $44.6 million, down 10 percent from March 2013. Total slot machine wagering at the Mashantucket Pequot tribal casino was $566 million, down 5 percent.
    Connecticut's Indian-run casinos say slot machine revenue fell sharply in March, with Foxwoods Resort Casino citing an "ultra-competitive" market. Foxwoods reported Tuesday that the share of wagers, known as revenue, was $44.6 million, down 10 percent from March 2013. Total slot machine wagering at the Mashantucket Pequot tribal casino was $566 million, down 5 percent.
  • Heartbleed: what websites are affected and what you should do now

    Heartbleed: what websites are affected and what you should do now

    Tuesday, April 15 2014 9:16 PM EDT2014-04-16 01:16:42 GMT
    The Heartbleed bug is no joke. Websites, social networks, services, networking equipment, and web-enabled hardware may all be vulnerable. Here are some steps to take right now: Use the LastPass Heartbleed checker to see if websites you use are vulnerable and/or if they have installed security patches. Check the website of the company that made your home router in case it has been compromised. Make sure to download any software updates and security patches. Change your passwords.
    The Heartbleed security flaw is no joke. Websites, social networks, services, networking equipment, and web-enabled hardware may all be vulnerable. Here are some steps to take right now: Use the LastPass Heartbleed checker to see if websites you use are vulnerable and/or if they have installed security patches. Check the website of the company that made your home router in case it has been compromised. Make sure to download any software updates and security patches. Change your passwords.
Powered by WorldNow

KMSP-TV
11358 Viking Drive
Eden Prairie, MN 55344

Phone: (952) 944-9999
Fax: (952) 942-0455

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices