Ventra system under review after problematic rollout - KMSP-TV

Ventra system under review after problematic rollout

Posted: Updated:
CHICAGO (Associated Press) -

A public transit oversight body has ordered an inquiry into Chicago's problem-plagued rollout of the new Ventra fare card system.

Regional Transportation Authority Chairman John Gates Jr. ordered the audit Wednesday into what he called the system's "systemic failure."

The Chicago Sun-Times reports that the review, in particular, will investigate whether the problems are costing the Chicago Transit Authority revenue or affecting its budget.

The problems have included malfunctioning fare readers that forced the CTA last week to hand out more than 15,000 free rides.

Some riders also say they've been double-billed and have complained about the quality of customer service and difficulty activating their cards.

Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Follow Us!

Share Your Photos & Video

Powered by WorldNow

11358 Viking Drive
Eden Prairie, MN 55344

Phone: (952) 944-9999
Fax: (952) 942-0455

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices