OBAMACARE: Social media disclosures could be costly - KMSP-TV

Beware of saying too much about Obamacare, MNsure on social media

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As President Barack Obama works to fix a limping national health insurance exchange, some social media users may need to do some damage control themselves.

John Marino, founder of shopping and sharing app Mashalot, told Fox 9 News he's seen too many users vent and seek answers amongst themselves. Even those confused about MNsure have taken to his app and exposed too much in the process.

"I was really surprised to see people talking about their diabetic medication, their hepatitis," noted Marino. "They would ask somebody they don't know who's not a doctor and post it on social media just to see a response."

Some of the disclosures are eye-popping.

"These are screen grabs of users who've even posted details about their prescription drugs. This person shared just how much they paid for the bottle. Another user asked for feedback on which MNsure plan was best for him," Marino explained.

Worse still, Marino worries some of the online admissions could cost people professionally.

"An employer might see some of your troubled past and, you know, take a second look at you and maybe even pass you over," said Marino.

Nadine Babu, a social media strategist agrees. She believes posting too much personal information on any social media site is never a good look.

"I think it's fine to go and vent and say, 'Hey! The website's down and I'm very frustrated!'" she explained. "It's another thing to say anything about their income or health conditions or things like that. That's putting too much out there."

According to Babu, the key to keep yourself from crossing that line is creating boundaries regarding any matter that should remain your business and no one else's.

"The golden rule is always: Don't put anything out there you wouldn't want your mom to see or your boss to see," she recommended.

On the other hand, Marino is concerned the expressive posts speak to a bigger issue.

"It sounds like, at least from the conversation we're seeing, there's not a lot of information out there for people to turn to -- and if there is, people don't know where to go," he said.

A spokeswoman for MNsure released a statement reminding users where they can go if they have concerns or questions.

"We encourage consumers to reach out to MNsure directly if they have questions or concerns about MNsure. The MNsure Contact Center is a great resource for answers, and can be reached by calling 1-855-366-7873," Jenni Bowring-McDonough wrote.

Navigators are also available to help consumers with their questions, and the directory of MNsure Assisters can be found at online here: http://www.mnsure.org/tools/locater/index.jsp

Consumer information, fact sheets, FAQs and more can be found at MNsure.org.

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