11/11: District Manager for Retail Operations - KMSP-TV

11/11: District Manager for Retail Operations

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CBSG, Inc, provides industry-leading building maintenance services to retail, corporate, commercial and industrial businesses of all types. Our commitment to you is proven daily through our people, processes and consistent results.

Job Description: Responsible for the management of all operations at designated locations

Key Objectives:

• Whatever It Takes To Please The Customer

• Control Direct Expenses

• Hire Well, Train Well, Manage Well

Responsibilities and Expectations:

• All behavior, actions and decisions shall be completely aligned with the company's Corporate Moral Values

• Managing budget components including but not limited to:

o Labor

o Supervision

o Cleaning Supplies & Equipment

o Equipment Repair

o Independent Contractors

o Field Supervision

o Workers Comp/GL

• Making sure 95% of quality scores are at a Green or Yellow status

• Hiring, Training, Managing all direct reports

• Monitoring procedures, documentation and activity as they pertain to hiring, training, recognition, reprimanding and termination

• Monitoring procedures, documentation and activity as they pertain to ordering supplies, independent contractor services and equipment repair

• Managing and tracking all labor expense

• Starting-up new accounts

• Managing and tracking cleaning equipment inventory, maintenance, and repair for each job site. On a quarterly basis (Jan.1, Apr.1, Jul.1, Oct.1) Manager shall submit an Equipment Inventory and Repair Report. This report should reflect all supplies and equipment

• Assisting direct reports as necessary to ensure adequate staffing, supervision, supplies and service fulfillment

• Through direct reports, hire, train and coordinate project personnel

• Development and management of a plan to generate additional revenue from project work

• Training direct reports and developing training programs for the purpose of promoting continual skills development of all region operations personnel, training programs should include curriculums minimally for:

o New Hires

o Supervisors in Training

o Supervisors

o Project Personnel

o Continual improvement (team cleaning, new products, new services, new tools, etc.)

• Conducting daily meetings/conference calls with direct reports to review customer and labor issues

• Performing weekly one-on-one performance reviews with direct reports to review:

o Customer Satisfaction

o Account Budget Status

o Labor Issues

o Administrative issues

o Activity Reports

o Inspection results

o Etc.

• Holding weekly training meetings with all operations field staff to review:

o Customer Satisfaction

o Department Budget Status

o Labor Issues

o Administrative Issues

o A Staff Development Portion (each meeting should be developmental in some way)

• Reviewing budget vs. actual labor usage each pay period with direct reports

• Reviewing with direct reports all project work tickets and labor used each pay period

• No less than weekly meetings with every high-risk customer

• No less than bi-weekly meetings with all other customers

• Attending quarterly management meetings and preparing a report on the following:

o Status of customer satisfaction by location

o Budget Status

o Administrative Issues

• Visiting prospective customers as requested to participate in the bid or selling process

• Extensive travel to various sites/locations 90% of the time

3-5 years of Janitorial Management experience required.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand.

• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• This job description is not intended to be all-inclusive, and the employee will also perform other responsibilities related to business duties as assigned by Director of Human Resources and other Management as requested.

• This organization reserves the right to reserve or change job duties and responsibilities as necessary.

Requirements- refer to job description –

• Location: Chicago Area and Northwest Suburbs

• Compensation: $50K-$55K yearly

• This is a part-time job.

Reply to this ad: http://chicago.craigslist.org/nwc/ofc/4177659504.html

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