Emergency responders pledge fix to 911 call mix-ups - KMSP-TV

Emergency responders pledge fix to 911 call mix-ups

Posted: Updated:
ATLANTA -

Police in Atlanta and DeKalb County promise they'll both respond to residents trapped in a 911 communications hole.

East Atlanta Community Association President Kevin Spigner has 10,000 residents who live in East Atlanta. Depending on which block they live on and if they use a cell phone to call 911, they may be connected to the wrong emergency center.

A task force of DeKalb County and Atlanta first-responders is trying to close the gap in communications, which can cost minutes in response time.

"What we want to send home to citizens is that the police department -- regardless of which agency -- we are coming," said Major Tim Peek of the Atlanta Police Department.

Peeks said past instances of officers debating which agency should handle a call will not be tolerated.

"What we are more concerned with is the emergency response ," Peek said. "Making sure that if there is a need for medical attention, we are going to get there and assess the situation as first-responders and ensure you get services you need. After that point we can work out the paperwork."

Atlanta and DeKalb County don't have identical equipment, so there is no simple fix. Still, Spigner is optimistic.

"We are going to see great progress and hopefully when people go to sleep at night, they will feel a little bit easier knowing that if something does happen, when they call 911, they will get the response that they need and deserve," said Spigner.

In the next meeting, officials will discuss the problem with cell phone providers in an effort to get the cell towers directed to the right spots.

Earlier this year, DeKalb County worked out a solution to a similar problem with the city of Decatur.

  • More Local NewsMore>>

  • Atlanta Falcons

    Falcons 2014-2015 schedule released

    Falcons 2014-2015 schedule released

    Wednesday, April 23 2014 10:13 PM EDT2014-04-24 02:13:59 GMT
    The NFL has released the 2014-2015 season schedules and the Atlanta Falcons slate of games provides plenty of intrigue. Here are a few items of interest. Week 1 will be a rematch of last year’s season opener, only this time, the New Orleans Saints come to the Georgia Dome. The Falcons play the Detroit Lions in London in Week 8. It’s a game fans will have to get up early to watch. It airs at 9:30 a.m. EST.
    The NFL has released the 2014-2015 season schedules and the Atlanta Falcons slate of games provides plenty of intrigue. Here are a few items of interest. Week 1 will be a rematch of last year’s season opener, only this time, the New Orleans Saints come to the Georgia Dome. The Falcons play the Detroit Lions in London in Week 8. It’s a game fans will have to get up early to watch. It airs at 9:30 a.m. EST.
  • GBI issues amber alert for two-year old girl

    GBI issues amber alert for two-year old girl

    Wednesday, April 23 2014 6:46 PM EDT2014-04-23 22:46:51 GMT
    Maliah Harris Maliah Harris
    The Georgia Bureau of Investigation has issued a Levi’s Call, Georgia’s Amber Alert. The Mississippi Highway Patrol is on the lookout for 2 year old Maliah Harris. Harris is believed to have been abducted in from Caledonia Mississippi Wednesday morning. Harris is described as a white two-year-old female with blonde hair. Authorities said Harris was possibly abducted by Donald Boyd Harris. Boyd is described as a 34-year old 5’11” white male with brown hair and blue eyes. Authorities believe th...
    The Georgia Bureau of Investigation has issued a Levi’s Call, Georgia’s Amber Alert. The Mississippi Highway Patrol is on the lookout for 2 year old Maliah Harris. Harris is believed to have been abducted in from Caledonia Mississippi Wednesday morning. Harris is described as a white two-year-old female with blonde hair. Authorities said Harris was possibly abducted by Donald Boyd Harris. Boyd is described as a 34-year old 5’11” white male with brown hair and blue eyes. Authorities believe th...
  • Governor signs controversial gun bill into law

    Governor signs controversial gun bill into law

    Wednesday, April 23 2014 6:12 PM EDT2014-04-23 22:12:43 GMT
    A few hundred gun rights advocates gathered for Wednesday's bill signing in Ellijay with top officials including House Speaker David Ralston and bill sponsor Rep. Rick Jasperse.
    A few hundred gun rights advocates gathered for Wednesday's bill signing in Ellijay with top officials including House Speaker David Ralston and bill sponsor Rep. Rick Jasperse.
Powered by WorldNow

KMSP-TV
11358 Viking Drive
Eden Prairie, MN 55344

Phone: (952) 944-9999
Fax: (952) 942-0455

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices