Two computer shops leave many customers angry - KMSP-TV

Two computer shops leave many customers angry

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ATLANTA -

There is a businessman in metro Atlanta making quite a name for himself for computer repairs.  But not for his great work, but rather for work that never gets done.

Customers complained about money paid for work never done, tricky contracts and they made many calls 911.

"I have a computer.  The computer is still broke, and I can't use it," said Zaptronics customer Darian Williams.

Williams' ethernet connection was busted from a fall.  A contract shows she paid Zaptronics - a Stockbridge repair shop - to fix it. She paid up front which the contract required, and when she got her computer back no work had been done.

"I paid, like, $225; $70 worth of diagnostic fees, expedited charges and then $150 for parts. I guess they were coming from China," said Williams.

The incident reminded the I-Team of another memorable investigation.

Brian Hubbard was a manager of the now-shut down Clayton County repair shop called Mr. Fix It.  He obviously did not like the I-Team dropping by to ask questions.  At the time, the I-Team had uncovered more than 20 police reports about disagreements between this company and its customers. On that day in 2011, customers were in the parking lot waiting for police.

"I've been fed up with it and finally came out here to make a police report," said Mr. Fix it customer Lamar Simpson.
 
Simpson said he paid for three new laptops but never got them, or got his money back. Police later confirmed that Mr. Fix It was owned by Torry Perkins who also went by Herbert. He was rarely seen and when Mr. Fix It shut its doors, he just seemed to disappear.   

Fast forward two years to Zaptronics, a repair shop that offers the same services: cellphone, computer and game systems repairs. Along with this company comes another big stack of police reports.  In many of them, customers talk about gun-wearing employees refusing to either return their money or their property, sometimes both.  

"Police visited this plaza probably two to three times a week," said shopping plaza owner Chuck Teems. He says he rented space to Zaptronics, and a man named Torry Parker.

The similarities: one man, two troubled repair shops and both shut down, and many angry customers.

Teems says after being evicted, someone from Zaptronics tore up the space. Police say that customers need to sue to get their money back, but Perkins is gone again.

Simpson says he never got the new laptops he paid for, and has had Perkins arrested for theft by taking in Clayton County, but a court day has yet to be set. The I-Team has written and called the contact numbers for Zaptronics, but no one has gotten back to them.

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