Minnesota veterans await benefits, question UnitedHealthcare - KMSP-TV

Minnesota veterans await benefits, question UnitedHealthcare

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UnitedHealthcare is facing some tough questions about its handling of benefits for Minnesota veterans.

The insurance provider has come under fire from the Assistant Secretary of Defense due to reports of massive delays for veterans in Colorado. In some cases, it has taken weeks for veterans to get approval to see specialists for their injuries.

Minnetonka, Minn.-based UnitedHealthcare recently took over the contract to handle TRICARE, the government providing health insurance for veterans and active duty soldiers.

DFL Congressman Tim Walz (MN-01) also sent United Health a letter expressing his concern. UnitedHealthcare says since it took over TRICARE West Region in April, they've experienced a huge number of requests that have led to long wait times.

UnitedHeathcare released the following statement:

"UnitedHealthcare is working swiftly and aggressively to improve the service levels to the people of the TRICARE West Region. We have been given the full resources of the company […] to provide beneficiaries, providers and military treatment facilities with the service and support they expect and deserve."

UnitedHealthcare says there are almost 65,000 troops living in Minnesota who are eligible for TRICARE benefits right now. United has not confirmed if there have been complaints thus far in Minnesota.

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