Crothall Healthcare confirmed Saturday that no remains of a second stillborn were found at the Red Wing laundry facility.
Regions Hospital on Friday said it believed the remains of a second stillborn baby were in the same basket of linens sent to a Crothall Healthcare earlier this week, but the hospital will continue to review laundry over the weekend in hopes of recovering the missing stillborn.
"Crothall Healthcare is prepared to do whatever it can to help the hospital and grieving parents put this distressing matter to rest," President Steve Carpenter said. "Our hearts go out to everyone affected by this sad situation."
The second mistake was realized during an internal investigation into the "mishandling" of a stillborn's remains found wrapped in bed linens by workers at Crothall Laundry on Tuesday.
"As we investigated, our records indicated that there should have been another set of remains in the same location," said Chris Boese, Regions Hospital chief nursing officer. "We have now ruled out that those remains went to the funeral home or to another location. A tragic human error was made and we believe both sets of remains were mistaken as empty linens and placed in the laundry at the same time by a hospital worker."
The first baby was stillborn at 22 weeks gestational age. The second baby was stillborn at 19 weeks.
"There are no words to describe how deeply saddened we are and how sorry we are for this terrible mistake," said Brock Nelson, president and CEO of Regions Hospital. "Words are not adequate. We have reached the family to apologize and offer any support that we can."
The hospital has completed a review of its records from the entire past year and confirmed all other stillborn remains have been properly accounted for.
"We believed that the procedures and processes we had in place would prevent a mistake like this from happening. They did not, and that is unacceptable," Nelson said. "We take full responsibility, and we have already made several changes to ensure it never happens again."
The hospital has implemented the following steps:
- An improved identification process that ensures a clear visual identification
- An enhanced tracking process
- Added an additional level of security and supervision in the area