NJ Transit: customer satisfaction up - KMSP-TV

NJ Transit: customer satisfaction up

Posted: Updated:

NEWARK, N.J. (AP) - New Jersey's first rider survey in the wake of Superstorm Sandy shows improved customer satisfaction with the agency.

The overall customer satisfaction rating in the survey released Tuesday was 6.4 out of 10. It was 6.0 just before the storm and was 5.2 in 2011 when the commuter scorecard was first implemented.

Rail passengers gave NJ Transit a score of 5.9, up from 4.5 in 2011, when the survey began.

Seventy-nine percent of the customers surveyed said they would recommend NJ Transit.

NJ Transit Director James Weinstein says the results show customers recognize the agency's efforts under the "most challenging of conditions."

NJ Transit has restored service to 97% of its pre-Sandy rail schedules. All bus service has been restored and the Hoboken terminal reopened last month.

Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

  • New Jersey NewsNew Jersey NewsMore>>

  • Police officers successfully help deliver baby with wrapped cord

    Police officers successfully help deliver baby with wrapped cord

    Thursday, April 24 2014 8:12 AM EDT2014-04-24 12:12:40 GMT
    As he tried to assist in the delivery of a newborn, Manchester, N.J. police officer Joseph Fastige noticed the umbilical cord was wrapped around the child’s neck.
    As he tried to assist in the delivery of a newborn, Manchester, N.J. police officer Joseph Fastige noticed the umbilical cord was wrapped around the child’s neck.
  • Fire at Carlstadt Post Office

    Fire at Carlstadt Post Office

    Thursday, April 24 2014 7:50 AM EDT2014-04-24 11:50:47 GMT
    An overnight fire caused significant damage to a Carlstadt, N.J. post office.  It happened around 1:30 a.m. on Thursday at 331 1st Street.
    An overnight fire caused significant damage to a Carlstadt, N.J. post office.  It happened around 1:30 a.m. on Thursday at 331 1st Street.
  • Port Authority could rescind $1 NJ Transit lease

    Port Authority could rescind $1 NJ Transit lease

    Wednesday, April 23 2014 2:57 PM EDT2014-04-23 18:57:07 GMT
    NJ TransitNJ Transit
    The Port Authority of New York and New Jersey is holding its monthly board meeting, two days after it heard from a panel on what it needs to do to improve its accountability and efficiency and restore public trust.
    The Port Authority of New York and New Jersey could rescind a $1-a-year lease for a park-and-ride lot near the Lincoln Tunnel. The agency's chief of real estate and development told a committee Wednesday that it should change a deal made in 2012. Published reports have alleged that former Port Authority chairman David Samson voted to approve the lease even though his law firm did business with New Jersey Transit, which operates the park-and-ride lot.
  • TrafficMore>>

  • Port Authority could rescind $1 NJ Transit lease

    Port Authority could rescind $1 NJ Transit lease

    Wednesday, April 23 2014 2:57 PM EDT2014-04-23 18:57:07 GMT
    NJ TransitNJ Transit
    The Port Authority of New York and New Jersey is holding its monthly board meeting, two days after it heard from a panel on what it needs to do to improve its accountability and efficiency and restore public trust.
    The Port Authority of New York and New Jersey could rescind a $1-a-year lease for a park-and-ride lot near the Lincoln Tunnel. The agency's chief of real estate and development told a committee Wednesday that it should change a deal made in 2012. Published reports have alleged that former Port Authority chairman David Samson voted to approve the lease even though his law firm did business with New Jersey Transit, which operates the park-and-ride lot.
  • Long Island teacher arrested for hit-and-run crash

    Long Island teacher arrested for hit-and-run crash

    Tuesday, April 22 2014 5:57 AM EDT2014-04-22 09:57:01 GMT
    SCPD photoSCPD photo
    A Long Island schoolteacher is accused of slamming her car into a parked minivan and then driving away while under the influence of drugs and alcohol, according to Suffolk County Police. With a description of the car that drove away, police drove around the area of the collision and found it in the parking lot of Center Moriches High School, police said.
    A Long Island schoolteacher is accused of slamming her car into a parked minivan and then driving away while under the influence of drugs and alcohol, according to Suffolk County Police. With a description of the car that drove away, police drove around the area of the collision and found it in the parking lot of Center Moriches High School, police said.
  • NJ woman sues over "8theist" plate

    NJ woman sues over "8theist" plate

    Friday, April 18 2014 12:08 PM EDT2014-04-18 16:08:10 GMT
    New Jersey NewsNew Jersey News
    A New Jersey woman has filed a lawsuit against the state's Motor Vehicle Commission, claiming the agency rejected her application for a license plate proclaiming she's an Atheist. Shannon Morgan filed the suit in federal court, saying the rejection of a plate reading "8THEIST" is a violation of her First Amendment rights. The Maurice River Township woman claims plates reading "BAPTIST" have been approved.
    A New Jersey woman has filed a lawsuit against the state's Motor Vehicle Commission, claiming the agency rejected her application for a license plate proclaiming she's an Atheist. Shannon Morgan filed the suit in federal court, saying the rejection of a plate reading "8THEIST" is a violation of her First Amendment rights. The Maurice River Township woman claims plates reading "BAPTIST" have been approved.

Powered by WorldNow

KMSP-TV
11358 Viking Drive
Eden Prairie, MN 55344

Phone: (952) 944-9999
Fax: (952) 942-0455

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices