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  • Carnival CEO: 'Clearly we failed'

CARNIVAL TRIUMPH: 'Clearly, we failed'

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Becky Jones is safely reunited with her daughters. Becky Jones is safely reunited with her daughters.

The crippled Carnival Triumph cruise ship is finally docked at dry land. The ship made port in Mobile, Ala., at about 9:15 p.m. Thursday night.

"I know the conditions were very poor and I want to apologize again for that. We pride ourselves in a great vacation experience and, clearly, we failed in this case," said Gerry Cahill, CEO of Carnival.

The Triumph was the very first ship of its size to pull into the Mobile port. For that reason, it is expected to take up to five hours for everyone to step off safely. Children and anyone with a medical condition will be the first allowed off the ship.

A man in Somerset, Wis., told FOX 9 News his mother, Becky Jones will be among the first 150 people to get off the ship. Jordan Jones said he was finally was able to talk with his mom for five minutes on Thursday morning.

"I've never heard my mom cry like that before. It was just heartbreaking," he said. "I've never heard her cry like that."

Jones said his two sisters are in Mobile, awaiting their mother's arrival.

The more than 3,000 passengers and 1,000 crew members left Galveston , Texas, last Thursday and were supposed to go on a four-night cruise and return home Monday; however, a fire on Sunday knocked out power on the ship. Tug boats pulled the ship back to Mobile over the last few days.

Once the ship came within sight of the Alabama shoreline, passengers on board had cell phone reception and immediately started calling and sending pictures describing the conditions. Very few toilets were working, everyone had to go to the bathroom in red plastic bags, and the stench from the sewage forced many passengers to move out of their rooms and onto the deck of the ship.

In a text message, Jones' mother described these conditions:

"She said the toilets don't flush. Sanitation is horrible. There is no bottled water," Jones read. "She has to walk up seven flights of stairs to wait in line for up to three hours for food. The only communication they get is when another ship comes to deliver supplies. The rest of the world knew what was happening before the people on the ship did. She said she's very surprised some of the people on the ship have survived."

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