Getting a great discount offer is not a deal if you can't get what you paid for, and that seems to be the case with a Buckhead marketing company called Loclly.
It appears the complaints keep in coming about the company.
John Walraven is like many of us. Between working and raising a family, there's little time for anything else, like getting rid of leaves in the yard.
When a discount offer for leaf removal popped into his inbox, he was happy to not just buy one deal, but two. The offer came from Loclly, an Atlanta marketing company that sells discount vouchers on services like a massage or an oil change, or, in Walraven's case - leaf clean-up by a company called Mario's Lawn Care.
His October receipt shows he paid $98 for two vouchers, but they never came to clean up the leaves.
"We were really counting on having a company come in and remove the leaves to preserve the sod for the spring," said Walraven.
He dialed up the lawn company, and he says they never called back. The I-Team tried calling them, and they did not receive an answer. So the I-Team went to the address given for the business, but only found a rundown apartment building.
Walraven was forced to go back to Loclly, but that wasn't easy either. The web site has no contact number, so he had to send an email.
He had no luck with the email. Loclly did not respond.
It was not the customer service he was expecting. According to the Better Business Bureau he's not alone in that. The Better Business Bureau yanked Loclly's accreditation in September, and since then complaints keep rolling in -- most of them about not getting service. But Walraven, had one more trick up his sleeve.
Walraven says he got a response "after I served a demand letter upon them telling them they were going to get sued in the city of Atlanta's small claims court."
Walraven is a lawyer. He became his own client, and made clear "we want our money back." And just like that, he says, it was done. There were no questions asked.
He added a second job to his resume, the family leaf collector. "After I spent 25 hours with a backpack blower and down this hill you might see behind me, I just decided I didn't need their help anymore," said Walraven.
But, the I-Team's questions to Loclly continue to go unanswered.
According to the BBB, Michael Ferguson is a co-owner of Loclly but they also connect him to another company, Sky Wash Detail Lube. They say Ferguson is the owner of that business too. It is not accredited and also has a "F" rating.
Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
Wednesday, May 15 2013 10:32 PM EDT2013-05-16 02:32:39 GMT
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
Wednesday, May 15 2013 6:39 AM EDT2013-05-15 10:39:34 GMT
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Wednesday, May 15 2013 5:04 AM EDT2013-05-15 09:04:58 GMT
The amount of money many of us pay in taxes in a given year is often times larger than any purchase we'd make. Where does that really money go? Well, there is a way to find out.
The amount of money many of us pay in taxes in a given year is often times larger than any purchase we'd make. Where does that really money go? Well, there is a way to find out.
Monday, May 13 2013 10:41 PM EDT2013-05-14 02:41:06 GMT
Some $5 billion in Medicare money each year goes to pay for ambulance rides to a doctor. An industry insider claims a lot of those rides are a waste of your tax dollars.
Some $5 billion in Medicare money each year goes to pay for ambulance rides to a doctor. An industry insider claims a lot of those rides are a waste of your tax dollars.
Monday, May 13 2013 6:56 AM EDT2013-05-13 10:56:00 GMT
It's pretty normal these days when you're apartment hunting to be asked to pay an application fee. Those fees can be pretty steep, and can be at least $50 for every application.
It's pretty normal these days when you're apartment hunting to be asked to pay an application fee. Those fees can be pretty steep, and can be at least $50 for every application.
Monday, May 13 2013 6:48 AM EDT2013-05-13 10:48:33 GMT
We're always talking about the benefits of good credit when you make a big purchase. But, what if you don't have good credit and still need to buy a car?
We're always talking about the benefits of good credit when you make a big purchase. But, what if you don't have good credit and still need to buy a car?
Friday, May 10 2013 8:24 AM EDT2013-05-10 12:24:28 GMT
There is a businessman in metro Atlanta making quite a name for himself for computer repairs. But not for his great work, but rather for work that never gets done.
There is a businessman in metro Atlanta making quite a name for himself for computer repairs. But not for his great work, but rather for work that never gets done.
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Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
Friday, May 17 2013 11:28 AM EDT2013-05-17 15:28:00 GMT
They say the third time's a charm, and that's certainly the case for Candice Glover. A third try on American Idol was just what she needed, and on Thursday night she was crowned the season 12 champ.
They say the third time's a charm, and that's certainly the case for Candice Glover. A third try on American Idol was just what she needed, and on Thursday night she was crowned the season 12 champ.
Friday, May 17 2013 11:18 AM EDT2013-05-17 15:18:53 GMT
What's better than Friday? FOOD TRUCK FRIDAY! This week, we got a visit from Masala Fresh Indian Street Food, and just like always, Good Day's Buck Lanford was more than willing to have a taste.
What's better than Friday? FOOD TRUCK FRIDAY! This week, we got a visit from Masala Fresh Indian Street Food, and just like always, Good Day's Buck Lanford was more than willing to have a taste.
Friday, May 17 2013 11:17 AM EDT2013-05-17 15:17:48 GMT
Can you smell what The Rock is cookin' next? He's ready for Fast & Furious 6, which opens in theaters on May 24!
Can you smell what The Rock is cookin' next? He's ready for Fast & Furious 6, which opens in theaters on May 24! The Rock --- who almost never goes by his real name, Dwayne Johnson-- joined Good Day to give us a sneak peek.
Friday, May 17 2013 10:18 AM EDT2013-05-17 14:18:11 GMT
Need some great advice about... well, anything? Ask Wendy! Wendy Williams has a brand-new book (called, of course-- Ask Wendy) that offers advice on all the "drama" in your life.
Need some great advice about... well, anything? Ask Wendy! Wendy Williams has a brand-new book (called, of course-- Ask Wendy) that offers advice on all the "drama" in your life.
Friday, May 17 2013 7:54 AM EDT2013-05-17 11:54:05 GMT
For most women, there's a big difference between the wedding you wish you could have, and the wedding you can actually afford. So how can you have your dream wedding and not break the bank?
For most women, there's a big difference between the wedding you wish you could have, and the wedding you can actually afford. So how can you have your dream wedding and not break the bank? We got some tips from an expert.
Thursday, May 16 2013 11:21 PM EDT2013-05-17 03:21:44 GMT
American Idol Season 12 is almost officially over, and now, all that's left is part two of the giant finale.
American Idol Season 12 is almost officially over, and now, all that's left is part two of the giant finale. Good Day's Paul Milliken never met a red carpet he didn't like-- so who better to break down the final performances of the season live from downtown L.A. bright and early!
Thursday, May 16 2013 10:03 AM EDT2013-05-16 14:03:48 GMT
In the words of Ryan Seacrest, "It's all come down to this." So who's it gonna be: Candice or Kree? (yep, we know that rhymes)
In the words of Ryan Seacrest, "It's all come down to this." So who's it gonna be: Candice or Kree? (yep, we know that rhymes) Good Day's Karen Graham and 94.9 The Bull's Kristen Gates think they know... and they walked you through it on Thursday morning!
