Best Buy sees bumpy start to online Premier Silver deals - KMSP-TV

Best Buy sees bumpy start to online Premier Silver deals

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Best Buy sent the above tweets regarding Premier Silver access issues. Best Buy sent the above tweets regarding Premier Silver access issues.

On Monday, Best Buy began to invite customers to try out their new online marketplace for early access to Black Friday deals -- but the struggling electronics giant had difficulty right out of the gate.

Members of the Premier Silver deals were granted access to the Reward Zone sale at 10 a.m., but users immediately began reporting slow service as the company tried to start up its e-commerce challenge to rival Amazon.com.

After the first 25 minutes, the company sent out a tweet acknowledging the delays and said they were working on fixing the problem. By 1:20 p.m., a second tweet said the early access was back up and running.

A representative for Best Buy confirmed that the issue involved a problem the check-out channels, which required a manual set-up in the start of the day; however, the spokesperson told FOX 9 News the site never crashed and the issue was resolved in about an hour.

Critics quickly took to the web, and the Consumerist reported the experiences of a few disgruntled customers who spent hours struggling with the delay, even missing out on the items they intended to buy.

The problems are conjuring concern that a repeat of last year's Black Friday debacle could be on the horizon. In 2011, customers who had placed orders weeks in advance were told delivery would be delayed until after the holidays just a couple of days before Christmas. Some shoppers even complained their orders were canceled abruptly without explanation.

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