Consumers get help with Call for Action - KMSP-TV

Consumers get help with Call for Action

Posted: Updated:
ATLANTA -

FOX 5's Call for Action volunteers come in every week, and help solve viewer problems. They do it for free, and for the love helping out others.

They just held their annual conference in Atlanta, and we wanted to remind you of their contribution to FOX 5 and to the community.

FOX 5 gets calls every day from people asking for help. We can't help everyone, and that's when the Call for Action team jumps in to help mediate these disputes. They're an all-volunteer group who gets the job done.

"I would tell anybody, if you have a problem, call Call for Action. It works," said one woman.

Amy Short was furious that her new couch was collapsing.  Once she called Call for Action, the retailer decided to talk to her.

"Amazing. All of the sudden people actually talked to me; someone called back.  They wanted to ask more questions about the situation," said Short.

The Call for Action volunteers bring businesses to the table with upset customers to mediate disputes.  Volunteers are in 25 cities nationwide.

"Some of our Call for Actions, so far, this year have gotten back over a million dollars for consumers. That's one office we're talking about," said Call for Action President Shirley Rooker.

Rooker might be president of Call for Action but she's also one of its 1,000 volunteers.  Last week, some of them gathered in Atlanta for an annual meeting to exchange information on trends that have the potential to trip up consumers.

"We're looking now at the way you do mobile payments on your cellphone, almost as your bank, as your checkbook and everything else. What kind of issues does that raises for consumers," said Rooker.

Helping FOX 5 viewers get a bad TV exchanged, or a police record expunged, doesn't happen without the volunteers. They are the engine that makes Call for Action work.  

"Don't forget we're kind of the first line of help for some consumers.  There aren't very many government agencies or other places that consumer can go," said Rooker.

FOX 5's Call for Action Director, Susan Bowie, has just been named to the National Call for Action Board of Directors, and our congratulations go out to her.

If you have a complaint about a business dealing and you are not getting anywhere, click here on how the Call for Action team can help you.

  • I-Team Story ArchiveMore>>

  • Judge mulling sanctions related to ethics trial

    Judge mulling sanctions related to ethics trial

    Monday, August 25 2014 6:29 PM EDT2014-08-25 22:29:27 GMT
    A judge is deciding whether to sanction the Georgia attorney general's office, the state ethics commission and the commission's director for not releasing certain documents in a whistleblower trial.
    A judge is deciding whether to sanction the Georgia attorney general's office, the state ethics commission and the commission's director for not releasing certain documents in a whistleblower trial.
  • Controversial Hindu preacher found guilty

    Controversial Hindu preacher found guilty

    Monday, August 25 2014 4:19 PM EDT2014-08-25 20:19:49 GMT
    A federal jury in Atlanta returned a guilty verdict on all 34 counts against a ?controversial Hindu preacher?.
    A federal jury in Atlanta returned a guilty verdict on all 34 counts against a ?controversial Hindu preacher?.
  • Charity grant recipient asks, "Where's the money?"

    Charity grant recipient asks, "Where's the money?"

    Monday, August 25 2014 9:01 AM EDT2014-08-25 13:01:54 GMT
    A kidney transplant patient says it was at a star-studded fundraising event that he was awarded a grant to help him with mounting medical bills. But, behind the glitz and glamor are serious questions about how this charity manages its money.
    A kidney transplant patient says it was at a star-studded fundraising event that he was awarded a grant to help him with mounting medical bills. But, behind the glitz and glamor are serious questions about how this charity manages its money.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Delicious pastries take center stage in Atlanta

    Delicious pastries take center stage in Atlanta

    Tuesday, August 26 2014 9:15 AM EDT2014-08-26 13:15:17 GMT
    The competition is hot -- but boy, is it sweet -- at an annual event happening now in Atlanta.   It's called Pastry Live, which concludes today
    The competition is hot -- but boy, is it sweet -- at an annual event happening now in Atlanta. It's called Pastry Live, which concludes today at 200 Peachtree. The event is a three-day sugar and chocolate showpiece competition and seminar, including participants from around
  • RECALL: Pre-packaged salad kits

    RECALL: Pre-packaged salad kits

    Tuesday, August 26 2014 6:39 AM EDT2014-08-26 10:39:14 GMT
    Good Day AtlantaGood Day Atlanta
    Grabbing a pre-made salad kit may seem like the healthiest option when you're on the go but if you recently bought a chicken Caesar from Sam's Club, think again.
    Grabbing a pre-made salad kit may seem like the healthiest option when you're on the go but if you recently bought a chicken Caesar from Sam's Club, think again.
Powered by WorldNow

KMSP-TV
11358 Viking Drive
Eden Prairie, MN 55344

Phone: (952) 944-9999
Fax: (952) 942-0455

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices