FOX 5's Call for Action volunteers come in every week, and help solve viewer problems. They do it for free, and for the love helping out others.
They just held their annual conference in Atlanta, and we wanted to remind you of their contribution to FOX 5 and to the community.
FOX 5 gets calls every day from people asking for help. We can't help everyone, and that's when the Call for Action team jumps in to help mediate these disputes. They're an all-volunteer group who gets the job done.
"I would tell anybody, if you have a problem, call Call for Action. It works," said one woman.
Amy Short was furious that her new couch was collapsing. Once she called Call for Action, the retailer decided to talk to her.
"Amazing. All of the sudden people actually talked to me; someone called back. They wanted to ask more questions about the situation," said Short.
The Call for Action volunteers bring businesses to the table with upset customers to mediate disputes. Volunteers are in 25 cities nationwide.
"Some of our Call for Actions, so far, this year have gotten back over a million dollars for consumers. That's one office we're talking about," said Call for Action President Shirley Rooker.
Rooker might be president of Call for Action but she's also one of its 1,000 volunteers. Last week, some of them gathered in Atlanta for an annual meeting to exchange information on trends that have the potential to trip up consumers.
"We're looking now at the way you do mobile payments on your cellphone, almost as your bank, as your checkbook and everything else. What kind of issues does that raises for consumers," said Rooker.
Helping FOX 5 viewers get a bad TV exchanged, or a police record expunged, doesn't happen without the volunteers. They are the engine that makes Call for Action work.
"Don't forget we're kind of the first line of help for some consumers. There aren't very many government agencies or other places that consumer can go," said Rooker.
FOX 5's Call for Action Director, Susan Bowie, has just been named to the National Call for Action Board of Directors, and our congratulations go out to her.
Thursday, May 23 2013 12:56 AM EDT2013-05-23 04:56:30 GMT
The FOX 5 I-Team has learned that Douglas County District Attorney David McDade is personally asking the GBI to investigate how money is spent in his office.
The FOX 5 I-Team has learned that Douglas County District Attorney David McDade is personally asking the GBI to investigate how money is spent in his office.
Wednesday, May 22 2013 10:42 PM EDT2013-05-23 02:42:27 GMT
What do major hotel chains, the IRS, and the business partner of a top rapper have in common? Court records show the National Conference of Black Mayors owes all of them money. Big money.
What do major hotel chains, the IRS, and the business partner of a top rapper have in common? Court records show the National Conference of Black Mayors owes all of them money. Big money.
Wednesday, May 22 2013 9:56 AM EDT2013-05-22 13:56:24 GMT
Americans are known for their pearly whites, but we pay for it—and it isn't cheap.
Americans are known for their pearly whites, but we pay for it—and it isn't cheap. If you have more than one child who needs braces, you have quite an expense on your hands—but FOX 5 I-Team reporter Dana Fowle found some ways to make it a little more manageable.
Monday, May 20 2013 11:12 PM EDT2013-05-21 03:12:38 GMT
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys.
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys. The FOX 5 I-Team followed along and found the four women didn't even register to attend the conference.
Monday, May 20 2013 6:44 AM EDT2013-05-20 10:44:05 GMT
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
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Wednesday, May 22 2013 10:37 AM EDT2013-05-22 14:37:15 GMT
You've seen us handing out Good Day Gas Money for weeks now, and Gurvir and Karen have met plenty of those lucky winners in person.
You've seen us handing out Good Day Gas Money for weeks now, and Gurvir and Karen have met plenty of those lucky winners in person. But Paul turned up the heat when he enlisted the help of two actresses from the new movie Operation Heat to play a little prank on his unsuspecting coworkers.
Wednesday, May 22 2013 10:30 AM EDT2013-05-22 14:30:53 GMT
Does your summer road trip include mouth-watering stops at mom-and-pop eateries? Ours does, and it'll be even better with the help of a new Southern Living book!
Off the Eaten Path: Second Helpings is dedicated to finding the best meals in the south-- and it features some great restaurants right here in north Georgia. Good Day's Paul Milliken checked out two of those gems-- The Hil in Serenbe, and Weaver D's in Athens! As usual, he didn't leave hungry.
Wednesday, May 22 2013 10:17 AM EDT2013-05-22 14:17:14 GMT
The new season of Masterchef features a local contestant from the metro area! Jessie Lysiak is from Social Circle, and she's about to make her big debut on the hit FOX show.
The new season of Masterchef features a local contestant from the metro area! Jessie Lysiak is from Social Circle, and she's about to make her big debut on the hit FOX show. But first, she stopped by Good Day to cook us up one of her favorite recipes.
Wednesday, May 22 2013 9:56 AM EDT2013-05-22 13:56:24 GMT
Americans are known for their pearly whites, but we pay for it—and it isn't cheap.
Americans are known for their pearly whites, but we pay for it—and it isn't cheap. If you have more than one child who needs braces, you have quite an expense on your hands—but FOX 5 I-Team reporter Dana Fowle found some ways to make it a little more manageable.
This week's Good Day Casting Call is loaded with opportunities! Whether you're a jock, a hipster, or a funky-looking worker (WHAT?), there's a job on the big screen for you!
This week's Good Day Casting Call is loaded with opportunities! Whether you're a jock, a hipster, or a funky-looking worker (WHAT?), there's a job on the big screen for you!
Our own Katie Beasley is about to get hitched! She's finally finished planning her big day, and she did lots of it herself. She let us in on her DIY secrets on Good Day!
Our own Katie Beasley is about to get hitched! She's finally finished planning her big day, and she did lots of it herself. She let us in on her DIY secrets on Good Day!
Wednesday, May 22 2013 9:29 AM EDT2013-05-22 13:29:22 GMT
Summer is almost here, and that means lots of people will be hitting the roads on vacation. But before you go, don't forget to give your car a little TLC to get it ready for the highway.
Summer is almost here, and that means lots of people will be hitting the roads on vacation. But before you go, don't forget to give your car a little TLC to get it ready for the highway.
Wednesday, May 22 2013 8:51 AM EDT2013-05-22 12:51:47 GMT
Chances are your child or someone in your child's class has at least one food allergy.
Chances are your child or someone in your child's class has at least one food allergy. A study by the CDC released last week shows that one in every 20 kids is dealing with food allergies. It's a challenge, but doctors say it's important that kids get diagnosed and treated.
