Loclly response to FOX 5 report - KMSP-TV

Loclly response to FOX 5 report

Posted: Updated:
ATLANTA -

Loclly is a Buckhead-based local business built on a foundation of superior customer service and trust. We take customer service very seriously and regret anytime customer concerns are not 100% resolved in a timely manner.

Though our 150,000+ Atlanta members consistently give us feedback that we are #1 in customer service in the local e-commerce industry, and our internal metrics say there is a 98% resolved rate within an average time of 64 minutes, there are times when we do not meet even our own standards.

For this reason, Loclly has recently enhanced our customer service system and technology in order to continue to exceed every expectation within 2 business days of customers bringing any matter to our attention.

We understand our customers have a choice when it comes to shopping online. Rest assured, Loclly's members will continue to find unbeatable deals from the top local businesses and receive first class service when and where they need it.

Please feel free to contact me with any questions or for additional information about Loclly.

Regards,
Ainslee Marsden

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