Kitchen remodeling turns into nightmare for ailing sisters - KMSP-TV

FOX 5 I-Team investigates

Kitchen remodeling turns into nightmare for ailing sisters

Posted: Updated:
DAWSONVILLE, Ga. -

Remodeling a kitchen can be an expensive undertaking. Finding the right contractor at the right price is also a daunting task. Two ailing sisters, who needed their kitchen remodeled for safety reasons, thought they picked the right man. After six months, they've changed their tune.

The women say they saved money for seven years working toward updating their kitchen.  They took estimates and finally landed on one man who they say made promises that he never kept.

Marian MacDonald hired contractor Sam Gasaway months ago to update her kitchen for better storage, and to open it up for her wheel-chair bound sister Carolyn. She signed on the dotted line, twice, because the contractor's price was right. The main project was $5,840, with a smaller $2,000 job.

Gasaway told the I-Team he's been in the remodeling business for about 25 years. On his blog he calls himself the "Elite of the Elite Atlanta Contractors."

MacDonald says what impressed her most was how quickly Gasaway said he could get the work done.

"He told me it would take two weeks, and unless there was a problem, it would take a maximum three," said MacDonald.

She felt so good she paid for more than 80 percent of the job up front. That was in December. The I-Team was in her Dawsonville home in late June when she told us nothing had been done.

MacDonald says Gasaway told her they got busy and would come by next Friday. When the day arrived, nothing happened.

She complained to the state's licensing board that her contractor "took my money and has done nothing."

Gasaway showed up when the I-Team called him for a kitchen remodeling estimate.  During our hidden camera investigation, he was fast about everything. In less than a minute he measured the space and came to a final figure of $10,830 for our job. He promised to get the job done quickly.

"Normally, this will take three to four weeks," said Gasaway,

But his answers came less quickly when we later asked about Marian MacDonald's project that had been untouched for six months. Gasaway said a deal was worked out on their job and that he would be finishing the job during the week.

MacDonald says she informed Gasaway she had contacted the Better Business Bureau and FOX 5.

The next day, MacDonald says her contractor finally agreed to get to work on her kitchen.  She says he gave her a handwritten contract promising the job would be done by July 7th.

Gasaway did start the work, but the work was unfinished as of July 9. Court records show Gasaway has a number of similar complaints against him from former clients.

MacDonald says she sent Gasaway a certified letter firing him. She says she plans to sue to get her money back if she doesn't get a full refund.

  • I-Team Story ArchiveMore>>

  • Attorney General reopens investigation into DeKalb travel agent

    Attorney General reopens investigation into DeKalb travel agent

    Friday, August 1 2014 10:31 AM EDT2014-08-01 14:31:25 GMT
    FOX 5 I-Team InvestigatesFOX 5 I-Team Investigates
    A local travel agency owner, who's been ordered by the Attorney General's office to clean up his act, is facing the same complaints again. First, there were Girl Scouts then church ladies and now a family planning a cruise says its out $21,000.
    A local travel agency owner, who's been ordered by the Attorney General's office to clean up his act, is facing the same complaints again. First, there were Girl Scouts then church ladies and now a family planning a cruise says its out $21,000.
  • Ray McBerry ex-employee speaks

    Ray McBerry ex-employee speaks

    Wednesday, July 30 2014 11:02 PM EDT2014-07-31 03:02:51 GMT
    A second young woman filed a Henry County police complaint accusing former gubernatorial candidate Ray McBerry of some bizarre behavior.
    A second young woman filed a Henry County police complaint accusing former gubernatorial candidate Ray McBerry of some bizarre behavior.
  • Mom confronts Ray McBerry over modeling request

    Mom confronts Ray McBerry over modeling request

    Wednesday, July 30 2014 12:04 PM EDT2014-07-30 16:04:32 GMT
    A twice-failed candidate for Georgia governor found himself face-to-face with a mother furious over what he was trying to do this month with her teenage daughter.
    A twice-failed candidate for Georgia governor found himself face-to-face with a mother furious over what he was trying to do this month with her teenage daughter.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Good Day Atlanta

    Pike Nurseries: Keeping beautiful Hydrangeas

    Pike Nurseries: Keeping beautiful Hydrangeas

    Friday, August 1 2014 10:40 AM EDT2014-08-01 14:40:27 GMT
    Looking for plants that add fresh color to the garden? Here are some easy ideas that use new varieties of old favorites--the hydrangea and azalea—that bloom from now until fall!
    Looking for plants that add fresh color to the garden? Here are some easy ideas that use new varieties of old favorites--the hydrangea and azalea—that bloom from now until fall!
  • Local Companies Partner To Make "Green" Beer

    Local Companies Partner To Make "Green" Beer

    Friday, August 1 2014 9:39 AM EDT2014-08-01 13:39:03 GMT
    Since it seems like there's a day for everything, get this -- today is "International Beer Day!"  And one local brewing company is celebrating
    Since it seems like there's a day for everything, get this -- today is "International Beer Day!"
Powered by WorldNow

KMSP-TV
11358 Viking Drive
Eden Prairie, MN 55344

Phone: (952) 944-9999
Fax: (952) 942-0455

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices